SwimWell online for existing customers

Our SwimWell online service allows you to:  

  • view current SwimWell courses 

  • change the day and time of your child/children’s SwimWell courses

  • view their progress in their current course

  • move your child/children up into the next course once they’ve been assessed by a Pool Deck Supervisor and passed the level requirements. 

How to use the online service 

Follow the instructions below to create an account. Once you’ve created your account, you’re ready to go and you’ll be able to access the services listed above.  

Please note that when you use the online service, the changes you make to your course details will be immediate and you will receive a confirmation email of the change.    

How to create an account  

Create an online account using the email address we have sent the invite to. Please note when  creating an account we require the date of birth of the person responsible for the email address. The date of birth is confidential and will not recorded.  

After entering your email and DOB, you will receive an email with a link to set your personal password. Once your password is set you are all ready to go.  

Using the online bookings and membership service

  1. To log in after creating your account, go to the  online service  .

  2. Click “Log in” .

  3. Once you’ve logged in, click on the “Home” button.

  4. Next, click on “Courses” to access our SwimWell services.  

 For more information on how to create an account and use our online services, you can follow the steps in our online guide.  

For new enrolments, Adapted lessons, Private lessons and Adult lessons you will still need to continue to communicate with the facilities directly if you wish to make any changes to your enrolment.

For more information

If you need to chat to one of our friendly staff about using the online service or want to withdraw from SwimWell, contact us: swimwell@wcc.govt.nz