SwimWell terms and conditions
These terms and conditions apply to all term based continuous lessons and School holiday lessons.
Spectators/Parents/Guardians
• Children under eight who are swimming or attending swimming lessons must be actively supervised by a caregiver 16 years or over at no extra charge. Active supervision means watching your child at all times and being able to provide immediate assistance should it be required. Additional children or adults who intend to conduct self-focussed activities such as lane swimming are required to pay normal pool charges.
• Children under 3 must wear a waterproof nappy. This helps us make sure pools are kept safe and clean and reduces pool closures for all.
• There is no charge for spectators.
Payment
The lesson fees for SwimWell are set by Wellington City Council (WCC) from time to time, and are on our website. You acknowledge that WCC may increase the fees payable provided that you have been given 60 days’ written notice of the increase.
• Term based continuous lessons: Payment is required when booking via the completion of a Direct Debit form using either a bank account or a Credit Card. Direct debit payments are processed fortnightly via Ezidebit on a Monday. (Note: Once you or your child are enrolled in term based continuous lessons the lesson fees will be processed fortnightly, with exception of school holidays, continuously by direct debit until such time as you request to withdraw you or your child from lessons by emailing Swimwell.)
• School Holiday lessons: Full payment must be made at time of booking
• Failed Payments: Full payment for lessons must be paid in full within 10 days. If missed payment exceeds 10 days you or your child/children will be withdrawn from lessons.
Where payment is not made, the Customer agrees to pay the Council all costs and expenses (including debt collection fees or legal fees), incurred by the Council in seeking to recover the overdue amount.
Withdrawal
Only withdrawals requested and received in writing by SwimWell will be processed. You will be liable for any lesson fees incurred when withdrawal from lessons is not received. Withdrawals must be made 7 days before your next direct debit payment.
Non-attendance of classes for three months (excluding school holiday periods) may result in your enrolment being withdrawn from the SwimWell programme. A notice of at least two weeks will be given by SwimWell prior to withdrawal.
Missed lessons and Credits
There will be no make-up lessons for missed lessons
Credits will only be given for term based continuous lessons when:
• SwimWell cancels your lesson for any reason
• When a medical certificate is provided for days missed due to illness.
• When a lesson does not run due to a public holiday.
Note: Term based continuous lessons – the credit will be applied to your SwimWell account and used for future direct debit payments.
School Holiday Lessons – Credits for missed school holiday lessons will not be given except for where SwimWell has cancelled your lesson.
Refunds
Refunds are only given if:
• You are moving out of the Wellington region
• You or your child are not returning to lessons within 3 months
• WCC deems it appropriate to refund the credit at Managers discretion
To request a refund email SwimWell@wcc.govt.nz. A bank supplied proof of bank account may be requested whereby a refund cannot be processed at a WCC swimming pool in accordance with WCC refund policies.
Access tags
Your access tag gives you access for your lessons and the cost of pool admission is included in the price. If lost, new tags can be collected from the pool reception.
Child free swims
All children enrolled in SwimWell term based continuous lessons are able to swim at any Wellington City Council pool for free at any time – children must use access tag for entry. Please note - normal pool entry fees apply for attending swim clubs, events, aquatic sports etc.
Dress code
• Shorts and t-shirts are not to be worn as togs when attending SwimWell lessons.
• Long hair is expected to be tied up or a swim cap worn. SwimWell swim caps are available to everyone attending lessons – requested through the SwimWell team.
• All children who are under three and those over the age of three who are not toilet trained must wear an aqua nappy while in the pool (regular nappies are not to be worn). SwimWell provides a free reusable aqua nappy to all children in Infant term lessons.
Medical Information
You are asked to notify the SwimWell team if there are any medical conditions or disabilities to be aware of before starting lessons. This is so we can provide the appropriate tuition, assistance and support.
Council policies
By enrolling in SwimWell you are agreeing to abide by any rules and policies of SwimWell, the swimming pool and Wellington City Council.
Promotion and social media
By enrolling into SwimWell you or your child may be used to help promote the swim school via video, social media and through our websites. If you do not want you or your child to appear in any promotional photographs and material, please let our staff and your swimming instructor know.
Privacy Statement
Personal information collected about you will be used for the administration of SwimWell only. All information will be held by the SwimWell and WCC. You have the right under the Privacy Act 1993 to obtain access to and request correction of any personal information held by SwimWell. For further information see WCC’s Privacy Statement available on our website.
Legally binding Agreement
I understand that this Agreement is legally binding when enrolling in SwimWell lessons.
Changes to this Agreement
SwimWell reserves the right to make changes to this Agreement from time to time. Where SwimWell reasonably believes such a change will materially negatively detriment your rights under this Agreement (unless the change is required by law), we will offer you the right to cancel this Agreement.