New customers
We run a continuous swim school. This means your child can join a class at any time — you don’t need to wait until a new term starts to enrol.
If you are a new or returning SwimWell customer, book a Swim Assessment and enrolment appointment via our online booking form.
Term dates 2024
Term 1: Wednesday 7 February – Sunday 14 April
Term 2: Monday 29 April – Sunday 7 July
Term 3: Monday 22 July – Sunday 29 September
Term 4: Monday 14 October – Sunday 15 December
There are no lessons on public holidays.
How we deal with cancellations
Class cancellation
If a class is cancelled for any reason, we'll contact you to let you know and you’ll receive a credit on your account.
Illness
If your child can’t attend a class due to illness, you will not be able to make up the class at another time. Credits will only be given when a medical certificate is provided for days missed due to illness.
Note: Term based continuous lessons – the credit will be applied to your SwimWell account and used for future direct debit payments.
Withdrawing your child from classes
Medical reason
If you need to withdraw your child from classes for a medical reason, such as a broken bone, grommets or your child is in hospital, please provide a medical certificate and we can give you a credit on your account or a refund.
How to withdraw your child
If you want to withdraw your child, please email swimwell@wcc.govt.nz. Please give us 7 day’s notice in writing before your next Direct Debit payment and we will cancel your place in the programme and your Direct Debit.
NB: Please don’t go to your bank and cancel the Direct Debit – please contact us.
Payment
Direct Debit
We use Direct Debit as our form of payment. This means you won’t need to contact us each term to pay as once you have filled in a Direct Debit form you’ll be continuously enrolled, until you no longer require swimming lessons. You can choose to pay by credit, debit card or bank account. No AMEX or Diners.
Direct debits occur on a Monday and fortnightly from then on. If a class falls on a public holiday, your Direct Debit will automatically reflect this and you will be credited for the class.
To find out more, you can visit our terms and conditions.
Direct Debit information
Ezidebit is the provider of the Direct Debit service we are using and they are PCI (Payment Card Industry security standard) compliant. If you pay via credit card you will see EZI*WgtnCityCouncil_Rec and if you pay via bank account you will see WCC_Recreation. To make changes to your Direct Debit, please email us.
Or, use this form if you'd like to pay by direct debit using your bank account: SwimWell direct debit (Ezidebit) form (81KB PDF)
