Sign up to SwimWell
We run a continuous swim school, think of it like a swim membership. This means your child can join a class at any time — you don’t need to wait till a new term starts to enrol.
If you are new to SwimWell or haven’t been with us for a few months, we will assess your child to ensure they are in the right class. Fill in our sign up form or email swimwell@wcc.govt.nz to arrange a time.
Term dates
There are no lessons on public holidays.
Term 4 2020 (10 weeks)
Monday 12 October - Sunday 20 December
Term 1 2021 (10 weeks)
Tuesday 9 February - Sunday 18 April
Holiday hours
Our staff will not be available to reach over the phone from 24 December 2020 to Tuesday 5 January 2021. If you need to contact us, please send us an email at swimwell@wcc.govt.nz and we will get back to you as soon as we are back.
Timetables
To see when classes are on, please email swimwell@wcc.govt.nz or call 04 801 4403.
How we deal with cancellations
Class cancellation
If a class is cancelled for any reason, we'll contact you to let you know and you’ll receive a credit on your account.
Illness
If your child can’t attend a class due to illness, you will not be able to make up the class at another time.
Withdrawing your child from classes
Medical reason
If you need to withdraw your child from classes for a medical reason, such as a broken bone, grommets or your child is in hospital, please provide a medical certificate and we can give you a credit on your account or a refund.
Moving out of the area
If you need to withdraw your child from classes because you’re moving out of the area, you will need give us 3 working day’s notice in writing before your next Direct Debit payment and we will cancel your place in the programme and your Direct Debit.
Other reason
If you withdraw your child from classes for another reason, we will refund you, minus a 20% withdrawal fee.
Please note: Approved refunds may require you to supply bank account proof (e.g. printed deposit slip, bank statement, internet banking screenshot).
How to withdraw your child
If you want to withdraw your child, you can email swimwell@wcc.govt.nz. Please give us 3 working day’s notice in writing before your next Direct Debit payment and we will cancel your place in the programme and your Direct Debit.
NB: Please don’t go to your bank and cancel the Direct Debit – please contact us.
Payment options
We’ve simplified our payment process by moving to Direct Debit. This means you won’t need to contact us each term to pay as once you have filled in a Direct Debit form you’ll be continuously enrolled, until you no longer require swimming lessons. You can choose to pay by credit, debit card or bank account. No AMEX or Diners.
Direct debits occur on a Monday and fortnightly from then on. If a class falls on a public holiday, your Direct Debit will automatically reflect this and you will be credited for the class.
Direct Debit information
Ezidebit is the provider of the Direct Debit service we are using and they are PCI (Payment Card Industry security standard) compliant. If you pay via credit card you will see Ezihealth and if you pay via bank account you will see WCC_Recreation. To make changes to your Direct Debit, please email us.
